FAQ

 

Which language levels are best served with classes from Spoken Languages with Yuri?

Levels from the high beginner to the very advanced level.

Which methods of payment do you accept?

Email transfer or direct deposit/bank transfer to our Canadian business account.

What is your cancellation policy?

Cancellations are allowed without penalty if given with at least 24-hours’ written notice. (We will do everything we can to reschedule these classes as soon as possible). If the cancellations recur on a frequent basis, however, we may have to reconsider the terms of this service.

What is your refund policy?

For each new client we offer a free, one-time 15-minute consultation via Skype to establish your language level and goals, and for you to determine whether our classes are suitable for you. That is why we do not offer any refund for classes that have been completed.

How do I book a free consultation?

Contact us here to book your free initial consultation.

Do you offer any discounts?

For clients who book individual classes, every time you complete nine classes, the next class is FREE!!* We also offer you a 20% discount on your next class for any new referrals who book and complete a class with us.

* Please note that because life circumstances can change, there is no obligation on the part of the teacher to be available for nine classes. In the event that nine classes have been completed, but the teacher is not available for the free tenth class, the student will be refunded the corresponding discounted value of that class, namely CAN$36.

For any further questions, please feel free to use our Contact Us page.

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Except where otherwise noted, all content on this site by Yuri de la Pena is licensed under a Creative Commons Attribution 4.0 International License.